top of page

FAQs

Are you a family run business? 

Yes, Very much so. I’m a mum of 4 and have a step-son with my partner so family means a lot to me. I have 3 sisters myself, and an amazing mum who is a huge part of the business. And finally the best group of friends who support me. 

How can I contact you? 

We are available on email @ariajuneevents@gmail.com You can also contact us through Facebook or Instagram. 

How does the booking in process work? 

To book with us you will need firstly browse the website and take a look at what packages or hire items you’re interested in. Then complete the booking form with as much information as possible regarding your event. The clearer and more specific your information, the quicker the process is to get you booked in. 

How long does it take to set up a soft play? 

All soft play set-ups are different and can range from 45 minutes to 90 minutes. All set up times will be highlighted in your booking email. 

Do you set up outside? 

We consider all hires on an individual basis. This includes outdoor hires too. We have a strict set of rules we ask that you follow and we have contingency plans in place if the weather isn’t on our side on the day. There are circumstances whereby we cannot set you up on the day of your event due to weather. This is non negotiable and really sad for us all. We do however do everything we can to make it happen! 

Can you set up upstairs?

Generally speaking no. We do not have time and man power to carry multiple pieces of equipment up and down stairs. Some items very heavy too. If you have a venue that doesn’t have ground floor access throughout then please contact us at time of booking and we can factor this into your hire. 

Do you allow a face painter at my event? 

Absolutely not. We will not hire equipment where there is a face painter on site. This also includes tattoos, glitter, craft materials and even crayons. If you have an entertainer at your event it’s very important you let us know this on booking so that we can discuss what they may offer and minimise the risk of a failed booking which would lose your deposit. 

Can all your play equipment be personalised/themed? 

Yes, we have vinyl personalisation added to pretty much all of our packages. Themed packages can also be quoted. 

Will I need to know the access requirements at my venue?  

Absolutely, this is so important. Please complete all the information on your booking form so that we can plan your set up and quote appropriately. 

Are you insured?

Of course! We hold 2 types of insurance. One for our leisure equipment/inflatables, and one for our balloons and props. We have public liability for up to £5,000,000.  Certificates for our insurance are available for clients and venues via email or hard copy. 

Can I add my own balloon garland to my bounce house? 

We ask that only professional balloon stylists add balloons to our equipment, and that this is confined prior to set-up so that our rules around application are respected with the stylist. 

How much do I need to pay on booking to secure my package and date? 

This will depend on your total balance. Balances under £500 can be secured with £50 deposit. Balance over £500 will need to be secured with £100 deposit. 

When do I have to pay my balance? 

Balances are due 7 days prior to set up and must include your damage deposit.

What is my responsibility as the hirer?  

It is your responsibility as the hirer to ensure the venue/environment for set up is suitable.  If you book a package or a hire item with us, you are responsible for ensuring our items will fit, that we can access the venue, that the ground is suitable/level, and that the ages of the children are appropriate to the equipment hired. You do not need to be available on the day, but you are responsible for transferring information to the person responsible for the children on the day of hire/during the hours of hire. 

I’m a PA can I send payment for my clients’ event? 

Yes as a PA you can send payments on behalf of your client.

How long have you been a business for? 

We originally started as Wrexham Balloon Company in March 2021, changing to Aria June Events and introducing leisure equipment in April 2022. 

How do I secure my booking?

​Bookings can only be secured with a £50 or £100 deposit, paid after receiving your booking email and confirming you are happy with the booking conditions highlighted within the booking email.  No date is secure without a deposit. 

How far will you travel for a set-up? 

In general we cover Wrexham, Chester, Liverpool and close surrounding. We do travel further afield but have a minimum spend of £500, and we ask that fuel costs are met. Each out-of-area booking is considered on an individual basis and it is at our discretion as whether we accept it or not.  

What if rain is forecast on the day of my hire? 

If rain is forecast on the day of set up - or the day before - leaving wet or even damp grass, we will not set up. This will be clear upon booking and referred to in our terms and conditions you will be referred to. 

Will you set up on on artificial grass or astroturf?

We consider all hires on an individual basis. This includes outdoor hires too. We have a strict set of rules we ask that you follow and we have contingency plans in place if the weather isn’t on our side on the day. There are circumstances whereby we cannot set you up on the day of your event due to weather. This is non negotiable and really sad for us all. We do however do everything we can to make it happen! 

What aged children is your equipment suitable for? 

Our soft play packages are suitable for under 5’s only. The majority of our castles are for smaller children 120cm and below.  We do have some castles for children above 120cm and adults, please advise on booking the ages of the children you’d like to hire for. 

Our ball pits and slides range from 3+ 

Can I choose any theme?

Pretty much!! We love a theme! It’s what makes your set-up your own. 

How do I know how much space I need? 

Space requirements are clear on the website when you browse through our hire items. Additionally, your booking email will contain further information regarding space requirements should this be necessary. 

Do you need to visit a site for an event? 

Generally speaking, we should not need to. This is because our booking form will cover the specifics, and a good client/service relationships usually irons everything out. There may be times when it’s necessary due to the size of an event or if we are booked through a 3rd party Eg, party planner.  

What is a PIPA tag? 

PIPA is a scheme introduced by the inflatable play industry to inspect and certify inflatable play equipment to ensure it’s safe use the UK.  All of our castles are PIPA tagged each year. These blue tags are displayed on the front of each unit for your reference. 

I have a professional stylist, can they use their own vinyl to style and personalise the soft play? 

No. We have very strict rules when it comes to vinyl and personalisation for our equipment. 

Any vinyl personalisation or theming must be completed by us. 

How will I know how much the damage deposit is? 

This is dependent upon the size of your booking and what you would like to hire. It will be confirmed In your booking email and due for payment 7 days prior to your event. 

How do I book in?

Complete the enquiry form on our website and send as much information as you can! We will respond if there’s any further questions and then we’ll send over your booking terms via emails. This will continue your booking details and instructions for how to pay your deposit. You have 24 hours from the time of send to get your deposit paid and secure your date.

I’m a party planner can I book you for one of my client’s events? 

Yes you can book with us, however you must refer the information to your client with regards to the suitability of the venue/location of set up.  If we cannot set up on the day due to the area not being suitable, there is no refund for this. It’s very important to get all the information correct on booking. 

bottom of page